# Frequently Asked Questions (FAQ)

*By Alex | December 18, 2024*

![Photo of the Koç Leather & Fur çemberlitas Store entrance](https://kocleather.com/wp-content/uploads/2025/03/opengraph_koc.jpg)

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Welcome to the Koc Leather & Fur FAQ page – here you can find answers to all
your questions about our premium leather and fur garments, craftsmanship, care
tips, and services. If you don’t find the answer you are looking for, feel free
to [contact us directly](https://kocleather.com/contact/).

## CARE & MAINTENANCE

You should store your jacket in a dust cover (e.g., the one that comes with your
jacket) in a place without direct sunlight exposure. This will help maintain the
quality and prolong the life of your jacket.

**Suede Jackets:** Never machine wash your suede jackets. Suede does not fare
well in the machine, even on a cold wash. It’s an investment piece you need to
treat with care. Avoid conventional dry cleaning as it can ruin the material.

 

**Specialized Leather Cleaning:** If you trust a dry cleaner that specializes in
leather cleaning, you can take your jacket there. However, we highly recommend
bringing it to us. No one knows our jackets better than we do! Feel free to
contact us for cleaning assistance or to arrange professional care for your
jacket.

**Small Stains or Marks:** Use a suede brush to gently remove small stains. When
selecting a brush, remember that the longer the suede fibers, the softer the
brush should be to avoid damaging the material.

Brush evenly and gently in the direction of the hairs. If the stain persists,
stop brushing to avoid embedding the dirt further into the material.

 

**Special Care:** If you are unsure about cleaning your jacket or the stain is
difficult to remove, bring it to us. We’ll ensure your jacket gets the care it
deserves. For detailed cleaning instructions based on different leather types,
feel free to reach out.

Fur coats should only be cleaned by professional furriers. Never wash them at
home.

- Store in a climate-controlled space during warmer months.
- Avoid direct heat and humidity.
- Always use a professional furrier for cleaning and maintenance.
- Rotate wear to maintain structure and drape.

- Avoid dry cleaning.
- Use professional leather specialists
- Store in a cool, dry place
- Air out regularly.

## PRODUCT INFORMATION

We specialize in high-quality, natural materials, including:

- Lambskin
- Calfskin
- Alpaca Wool
- Fox fur
- Mink fur
- Sable fur
- Chinchilla fur

These materials are carefully sourced and treated to ensure premium quality and
durability.

Yes. All of our chinchilla products are made from CITES certified genuine
natural chinchilla fur, prized for its density and softness.

Real chinchilla fur feels exceptionally soft, lightweight, and dense, with
natural color variation and fluid movement.

The pricing of genuine chinchilla reflects its rarity, limited production, and
the high level of craftsmanship required to create each coat. Therefore,
chinchilla fur coats are most of the time more expensive than other garments.

Chinchilla fur is very light weight, however its dense structure provides
excellent insulation and therefore chinchilla is one of the warmest furs
available.

You should always choose established furriers or brands who offer transparency
about sourcing the material and craftsmanship.

Real shearling is crafted from natural sheepskin with the wool still attached —
offering warmth, softness, and breathability unmatched by synthetic
alternatives.

With proper care, a high-quality shearling jacket can last over 20 years, often
improving in texture and comfort with age.

Visit [Koç Leather & Fur’s boutiques](https://kocleather.com/stores/) in Grand
Bazaar and Çemberlitaş to explore handcrafted shearling and fur collections.

## LOCATION & ⏎ CONTACT

We are located in the heart of Istanbul, within the historic Grand Bazaar. For
detailed addresses and directions, please consult our
[stores page.](https://kocleather.com/stores/)

**Need More Help?**
If you have further questions or need personalized assistance, don’t hesitate to
[contact us](https://kocleather.com/contact/). We’re here to help with all your
inquiries about our products and services.

You can reach us via:

- Our [contact form](https://kocleather.com/contact-us/)
- Email at
  [info@kocleather.com](https://kocleather.com/frequently-asked-questions/info@kocleather.com)
- WhatsApp under [+90 (0) 5461 243 422](https://wa.me/905461243422)
- Telephone under:
  - [+90 (0) 212 527 55 53](https://kocleather.com/frequently-asked-questions/00902125275553)
  - [+90 (0) 212 514 40 14](https://kocleather.com/frequently-asked-questions/00902125144014)